As your local hardware store, Village Ace Hardware is committed to customer satisfaction. But don’t take our word for it. Here’s what our customers have to say about us.
Thank you for guiding me through the purchase of the Hunter Douglas Silhouettes and Luminette. I am completely delighted with them.” -R.B., Grafton
To a person, the employees at this Ace Hardware have demonstrated that no job is too large and no process too complicated to explain. Whenever I call or visit, I know that I am getting advice that is as good or better than any experienced plumber, electrician, landscaper, painter or interior designer can give, and free of charge! You staff is made up of master teachers. I leave your store secure in knowledge . . . no matter how complicated the task may be. Every time I visit this store, I learn something new and manage to save some money that often would have gone to a licensed contractor. Thank you for exemplifying what customer service really should be!” -M.H., Whitefish Bay
I can’t count the number of times I’ve walked in here with random part looking for a replacement or some half-baked plan in need of refinement. These guys always help me out. Sure I could save a buck or two going to a big box store but I’ve outgrown my frugal ways and learned that it’s worth an extra buck or two if I can get the right part for the right plan on a single visit to the store.” – N.M., Milwaukee
One of a dwindling number of “old fashioned” hardware stores. If you’ve ever wandered the aisles of a Home Depot looking for help and once help arrived it was a 16-year-old highschooler who had never driven a nail before— you will appreciate Village Ace Hardware. Staffed with enough experienced veteran hardware people to answer just about any question you could ever come up with.” – B.D., Milwaukee
It’s hard to get excited about a hardware store- after all- it’s hardware. But this place gets my business time and time again as they know hardware! It is staffed by “more mature” men and women who take pride in what they do. Ask a question on how to do something- and you’ll actually get step by step instructions on what you need and how to do the project.
The other great thing? They carry parts for old houses of which I am a fan but finding odd sized washers, faucets, radiator screens, sash cords, etc is sometimes a problem in the “Big box” hardware stores. Here it is all at your fingertips. I also love that the place is always overstaffed so I don’t need to search out someone to help me- they find me. Or how about the fact that they carry your purchases to your car? Who does that anymore?
I used Village Ace Hardware when I lived in Milwaukee years ago and continue to count on them to have the parts for the various rental properties that I still have in the area.” – C.K., Chicago
I never, ever have a problem here. The staff is really helpful and you’ll get in and out in a few minutes. The selection is of a wide variety that is hardware-related. It isn’t a Home Depot but I actually prefer this to HD because the employees are way more helpful. I’ve been coming here for years and I’ll continue to support this business.” – I.S., Milwaukee