FAQ

  • Frequently Asked Questions

  • What are Village Ace Hardware store hours?

    Our hours are Mon-Fri: 7:00am to 7:00pm; Saturday: 8:00am to 6:00pm; and Sunday: 10:00am to 5:00pm

    Is it possible to special order an item?

    Yes. If you don’t find an item at Village Ace Hardware, we can order more than 60,000 items from Ace Hardware. If Ace Hardware doesn’t have it, we can also order items directly from the manufacturers featured in our stores. On average, special orders are available within three business days.

    What credit cards do you accept?

    Village Ace Hardware stores accept MasterCard, VISA, Discover and American Express.

    Do you sell fishing licenses?

    No, we do not.

    Do you custom match paint chips or other brands?

    Yes, we do. We ask that you allow a full day for us to work to ensure a perfect match. It is helpful if you provide a chip of the color you want matched.

    Can you dispose of my old paint?

    No, we cannot dispose of oil or latex paint. However, we do sell a paint hardener that allows you to easily dispose of latex and oil paints, which must be dropped off at a designated hazardous waste site.

    Can I rent a power washer from Village Ace?

    Customers can rent a power washer for a half day, for a rate of $45, or for a full day for $70.

    Do you rent paint sprayers from Village Ace?

    Unfortunately, we do not offer paint sprayers for rent.

    Can I rent Rug Doctor Carpet Cleaners from Village Ace?

    Yes, we also rent Bissell and Host machines. Prices vary depending on the machine and rental period.

    How about wallpaper steamers? Can I rent one from you?

    Yes, for about $19.00 per day.

    Can someone from Village Ace come to my home to measure and install the window treatments I purchase?

    Yes, our professional installers will measure and install them for you.

    How long will it take to have a custom window treatment made and installed?

    Window treatments take 3 to 5 weeks, including arranging for installation.

    Can I have my blinds and shades repaired at Village Ace?

    We handle repairs for Hunter Douglas products. There is a shipping charge and a possible repair charge, depending on product age and warranty. Certain other brands can be repaired once inspected by our repair technician.

    Do you repair screens and windows?

    Yes, and our typical turnaround time is 7 to 14 days.

    Does Village Ace cut keys?

    Yes, all different types of keys.

    How about cutting automotive chip keys?

    Yes, on most major makes and models. There are certain make/model/years that we are unable to cut.

    Do you offer pipe cutting and threading services?

    Yes, we can cut many pipe materials (PVC, CPVC, copper, plastic and aluminum tubing) in a custom length for free. We can also cut and thread black iron and galvanized for a nominal fee.

    Can I have a piece of glass custom cut at Village Ace?

    Yes, and we can also cut Plexi-glass in various thicknesses and sizes.

    Can you recycle my light bulbs for me?

    We can recycle Compact Fluorescent Light (CFL) bulbs.

    Do you pick up/drop off my lawnmower/snow blower for repair?

    We can. There is a $35.00 two-way fee for local pick-up and delivery.

    If I purchase a grill, will you take away my old one?

    Yes, and at no extra cost!

    Can I purchase propane at Village Ace?

    Yes, we can sell a new tank or exchange a new tank for your empty one.

    Do I receive a credit or cash back when I return an empty propane tank?

    No, but we can exchange it for a new one.

    Can I rent tools from Village Ace?

    Yes, we do rent various tools. Please call us with specific requests. (By the way, we do not rent rototillers.)

    How do I sign up for the ACE Rewards card?

    Sign up at any participating Ace Hardware store or register online at acehardware.com. Or take a form home and return it on your next visit.

    How does the ACE Rewards program work?

    Complete an application and receive 1,000 points. Then receive points each time you use your ACE rewards card, along with Instant Savings right in the store. For every dollar you spend at participating Ace Hardware retail stores, you earn 10 Reward points. Once you’ve earned the $5.00 Reward, it will automatically be sent to the address on your account. You can also sign up for the Ace Rewards website to spend your points online. For questions about your Ace Rewards account, call customer service at 1-866-290-5334.

    How do I buy a Village Ace gift card?

    Gift cards are available in a variety of styles and designs at our location.

    Who do I contact if I have a problem with my gift card or it’s lost?

    Contact the store where the card was purchased. If you purchased the card online, call 1-800-848-4307.

    What is your return policy?

    You may return your purchase to Village Ace Hardware within 30 days. If you have a receipt, we’ll refund the amount of the item(s) in the same way as your purchase. Cash purchases will receive cash. Credit card purchases will be credited back to your credit card account. If you don’t have a receipt, we’ll give you a store credit for the amount of your item. You must use the credit in the store where the store credit was issued.

    Do merchandise/store credits expire?

    No. Your merchandise credits are always good at the store where they were issued.